help centre

read our FAQ's or submit a ticket

General

Our offices are based in Burnley, Lancashire.

Tel: 01282 216 416
Email: [email protected]

Websites

On average, we shoot for a 7-14 day turnaround, from the date of receiving full content. 

Yes. WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use. Don’t worry, we’ll teach you how to manage it and help you along the way.

Nope! We work with clients all over the world. Our whole team works remotely, allowing us to find the absolute best team for our business.

We can! We provide on-going support for many of our clients. Check out our WordPress Support Packages.

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices.

A lot! Your input and feedback is crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality.

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we have a copywriter on our team who can help clean up or write original content for you at an additional cost.

Hosting is super important! When it comes to hosting, you get what you pay for. Here at Web Print Go offer hosting with all our website packages, which is cheaper than sourcing your own.

We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched.

Print

Bleed is space added around the original size of your printed product. To enable us to create the edge to edge printed effect we must cut into the artwork. We advise a minimum of 3mm bleed on all four sides for small format products. 

Wide-format products a minimum of 5mm bleed.

There is a 3mm tolerance for cutting on all jobs – we can’t be perfect every time! 

300dpi (dots per inch) should be used at all times. This allows us to print the best quality artwork we can. 

In short, yes we can! This is a chargeable service, you will be able to see the chargeable fee on the order page.

Yes, all of our paper stocks is already FSC certified.

Yes, we do bespoke work. It does cost a little extra than normal print but it’s a possibility. Please contact us to find out more. 

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm)

Our paper stocks range from 80gsm – 170gsm

Card stocks range from 170gsm to 450gsm

Our laminates come in three choices.

Gloss Laminate – Gives a glossy shine to your printed product.

Matt Laminate – Gives a professional matt finish to your printed product.

Soft Touch Laminate – Is a silky velvet finish laminate. 

We use CMYK on all our printed products. Some desktop publishing suites only use RGB. To ensure we print the correct colours all artwork must be converted to CMYK colour space. 

300 dpi (dots per inch) is the resolution of the output PDF file.

We use a combination of litho and digital. All runs usually under a run of 1000 are done digitally. Larger runs are printed litho press. 

Ordering

Select your print product. 

Choose your desired finish and quantity.

Select whether your are uploading your own pdf artwork, or would like us to design it for you!

Once completed, add to your basket.

Add payment details and click purchase

Its always best to order from our website as that keeps everything in a work flow for us. However we will also accept orders via WhatsApp

Payment is an easy part of the check out process. You will be asked to input your card details or sign in via PayPal upon checking out. 

Payment

We accept payments with all major cards, Bank Transfer and PayPal.

We no longer accept cheques as a payment method.

For projects we require 50% upfront with the rest on completion of the work regardless of receiving your content.

For all printing products, full payment must be made upon placing the order. We don’t provide any credit.

Late payment fees of £20 or 20% of the invoice value (whichever is greater) are applicable. 

All online payments we receive are secured via a secure payment server using the highest possible commercially available level of encryption.

 

No financial information is stored on any of our websites because it is all processed through our payment merchant.

Let's Discuss Your Project

Call Us

01282 216 416

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